PLEASE READ THESE TERMS CAREFULLY: By accessing or using the Yuwab digital coaching platform, you (the end user, whether an individual or a corporate entity) agree to be bound by these Terms of Use (“Terms”). These Terms form a binding clickwrap agreement between you and Yuwab Consluting FZ LLC (“Yuwab” or the “Company”). If you do not accept these Terms, you must not use the Platform or any Coaching Services. Use of the Platform (including simple access or account sign-up) constitutes your acceptance of and agreement to these Terms. If you are using the Platform on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms, and “you” shall refer to that entity.
Note:Access to the Platform’s basic features is free, but booking or accessing actual coaching sessions requires paid subscriptions, packages, or per-session purchases as described herein. These Terms reflect requirements of United Arab Emirates (UAE) law (including consumer protection and data protection laws) and are written in plain, professional English for clarity.
1. Definitions
For the purposes of these Terms, the following definitions apply:
1.1 Platform: The online and mobile application and related technology operated by Yuwab that enables Users to connect with Coaches for coaching services, including any Yuwab website, mobile app, dashboard, communication tools, or databases. The Platform facilitates scheduling of sessions, management of subscriptions or packages, and other interactions between Users and Coaches.
1.2 User or Client: Any person or legal entity that accesses or uses the Platform to seek or receive Coaching Services. This includes Individual Clients (private individual users) and Corporate Clients (companies or organizations using the Platform to obtain coaching for their personnel). “You” in these Terms refers to the User/Client.
1.3 Coach:An independent professional service provider who offers Coaching Services to Clients through the Platform. Coaches are not employees or agents of Yuwab; they are independent contractors who have entered into separate agreements with Yuwab to provide coaching to Users. Yuwab does not control the specific content of coaching sessions; the Coach is solely responsible for the services they provide to Clients.
1.4 Coaching Services (the “Services”): The professional coaching sessions, programs, guidance, or related services that Coaches offer to Clients through the Platform, whether delivered via video conference, audio calls, chat, or (if expressly permitted) in-person meetings. Coaching Services are limited to professional coaching and do not include medical or psychological counseling or other regulated therapeutic or other services. Coaching Services are intended to support personal or professional development and are not a substitute for medical, psychiatric, psychological, legal, or other professional advice.
1.5 Paid Services: Any use of the Platform that incurs a fee, including booking one-on-one coaching sessions, purchasing multi-session packages, or subscribing to monthly coaching plans. Users may browse the Platform for free, but to engage a Coach for Coaching Services, the User must purchase a subscription, package, or pay per session as offered by Yuwab.
1.6 Subscription Plan:A paid plan in which an Individual Client pays a recurring fee (e.g. monthly) to access a certain number of coaching sessions or services within a period. Subscriptions auto-renew each billing period until canceled by the User or terminated by Yuwab, as described in these Terms.
1.7 Session Package: A prepaid bundle of a specific number of coaching sessions or a defined coaching program (for example, a 1-month, 3-month, or 6-month coaching program) that a Client can purchase. Packages may be offered to Individual Clients (e.g. via the Apple App Store, Google Play Store, or directly through Yuwab) or to Corporate Clients for their employees.
1.8 Pay-Per-Session: A one-time purchase by a User of a single coaching session (or individual service) without any long-term subscription commitment.
1.9 User Content: Any information, text, data, or materials that you (as a User) upload, post, transmit, or submit on the Platform. This includes profile information, reviews, comments, messages between Users and Coaches, or any other content you provide while using the Platform.
1.10 Confidential Information: All non-public or proprietary information disclosed by one party to the other in the course of using the Platform or obtaining/providing Coaching Services. This includes, without limitation, personal data about Users or Coaches, business plans, strategies, technical data, trade secrets, and any content of coaching sessions or communications that is not publicly known. For example, any personal or business information you share with your Coach, and any coaching materials or methodologies a Coach shares with you, are considered Confidential Information. Yuwab’s own Confidential Information includes the Platform’s software, algorithms, user data, and Yuwab business or marketing plans. Confidential Information does not include information that is or becomes publicly available without breach of these Terms.
1.11 Intellectual Property (IP) Rights: All intellectual and industrial property rights worldwide, whether registered or unregistered, including copyrights, trademarks, service marks, trade names, logos, patents, trade secrets, know-how, database rights, design rights, and related goodwill.
Additional terms may be defined elsewhere in these Terms. Defined terms apply equally to singular and plural forms.
2. Platform Use and Account Registration
2.1 Eligibility: To use the Platform, you must be at least 18 years old or the age of legal majority in your jurisdiction, and capable of entering into a binding contract. By registering an account or using the Platform, you represent that you meet this eligibility requirement. If you are a Corporate Client, the individual creating the account or booking services on behalf of the company must have the legal authority to bind the company to these Terms. Corporate Clients must ensure that all employees or participants given access to the Platform are aware of and comply with these Terms.
2.2 Account Creation: While basic Platform browsing may be accessible without registration, booking Coaching Services requires you to create a user account. You agree to provide truthful, current, and complete information during sign-up and to keep your account information updated. This includes providing your real name (or company name), a valid email address, and any other information requested by Yuwab. If Yuwab discovers that your information is false, misleading, or incomplete, it may suspend or terminate your account.
2.3 Account Security: You are responsible for maintaining the confidentiality of your account login credentials. Do not share your username or password with any unauthorized person. You are liable for all activities conducted through your account (except those resulting from Yuwab’s own systems being compromised). If you suspect any unauthorized use of your account or any security breach, you must immediately notify Yuwab so that appropriate actions can be taken. Yuwab is not liable for any loss or damage arising from your failure to secure your account.
2.4 Free Platform Access vs. Paid Services: Access to the Platform and browsing coach profiles is free of charge. However, if you wish to engage a Coach or schedule a coaching session, you must purchase a Paid Service (subscription, session package, or single session). The features available to you may be limited unless and until you purchase a Paid Service. Yuwab reserves the right to introduce or change fees for any aspect of the Platform, but will not do so for existing services without providing notice to you and obtaining consent if required by law (see Section 17 on Changes to Terms).
2.5 Corporate Accounts: If you are a Corporate Client, Yuwab may allow multiple authorized users (e.g. your employees or designated participants) to access the Platform under your account or via unique sub-accounts. The company (Client) is responsible for ensuring that each authorized user abides by these Terms. Any action by a user under the corporate account will be deemed the action of the Corporate Client. Corporate Clients may be provided additional administrative tools to manage their users and sessions. The Corporate Client is responsible for all fees incurred under its account.
2.6 Acceptable Use: You agree to use the Platform only for its intended purpose (facilitating professional coaching interactions) and in accordance with these Terms and applicable law. All other uses are prohibited without Yuwab’s prior written consent. Specific prohibited conduct is detailed in Section 6 (User Conduct).
3. Scope of Services; Role of Yuwab and Coaches
3.1 Yuwab’s Role: Yuwab is the provider of the Platform and an intermediary that facilitates connections between Clients and Coaches for Coaching Services. Yuwab is not itself a coaching service provider or consulting firm to the end User unless for Corporate Clients; the actual Coaching Services are delivered by independent Coaches, not by Yuwab’s employees. Yuwab’s responsibilities include operating and maintaining the Platform, onboarding and vetting Coaches (e.g. verifying qualifications), enabling scheduling and payments, and providing customer support and dispute resolution related to Platform usage. Yuwab may also actively market the Platform and manage subscriptions or packages. However, Yuwab does not supervise or control the specific content or outcome of coaching sessions and does not guarantee any particular results or improvements from the coaching you receive. Nothing in these Terms shall be construed as making Yuwab a partner, employer, or agent of any Coach, nor as guaranteeing any specific outcome for the User.
3.2 Coach’s Role: Coaches on the Platform are independent professionals who have agreed to offer Coaching Services to Clients via Yuwab’s Platform. Each Coach has a separate agreement with Yuwab governing their conduct and obligations. Coaches are not employees or representatives of Yuwab, and they have discretion in how they deliver coaching, within the guidelines of Yuwab and the description of services they offer. When you book a session, you are entering into an arrangement directly with the Coach for the content of the coaching (with Yuwab facilitating the transaction). Yuwab is not a party to the actual coaching contract between you and your Coach for the provision of coaching advice or guidance. This means that any advice, opinions, or content provided by a Coach are solely attributable to that Coach and not to Yuwab. Yuwab does, however, require Coaches to abide by certain quality standards and codes of conduct, and may intervene if a Coach violates Platform policies or a User reports misconduct.
3.3 No Agency or Employment: Engaging with a Coach via the Platform does not create any partnership, joint venture, employment or agency relationship between Yuwab and the User or between Yuwab and the Coach. The Coach is an independent contractor, and you acknowledge that Yuwab’s role is limited to providing the technological means and administrative support for you to connect with independent Coaches. Neither party (User nor Coach) is authorized to make commitments on behalf of Yuwab, and Yuwab is not responsible for any taxes or work obligations of Coaches or Users.
3.4 Services for Individual vs. Corporate Clients: Yuwab’s Platform can accommodate both individual consumers and corporate-sponsored engagements. Individual Clients typically purchase their own subscriptions or packages via the app stores or directly from Yuwab. Corporate Clients may arrange with Yuwab to provide coaching for a group of employees or stakeholders (often under a program or bulk package). If you are using the Platform as part of a corporate program, some specific terms (such as session credits, scheduling policies, or reporting metrics) may be established in a separate agreement between Yuwab and your employer/organization. Those program-specific terms will be communicated to you and, if different from these general Terms, will take precedence for that corporate engagement. However, the general platform rules and user conduct expectations in these Terms still apply to all users, individual or corporate, unless explicitly overridden by a written agreement.
3.5 Events and/or Retreats: Yuwab’s Platform will be offering events and/or retreats which can purchased in accordance with the terms of this agreement. Yuwab’s Platform will be listing a catalogue of events and/or retreats enabling all users to book directly. Each event and/or retreat will feature the theme, structure and content. Those events and/or retreats terms will be communicated and will take precedence over this general terms.
4. Fees, Payments, and Subscription Terms
4.1 Pricing of Services: Yuwab (in conjunction with Coaches) will establish the fees for coaching sessions or programs offered through the Platform. The price for each Paid Service (subscription rate, package cost, or single session fee) will be stated in the Platform at the time of purchase. Yuwab strives to ensure that all prices are clearly displayed to Users in compliance with UAE consumer protection laws. Prices may be listed in UAE Dirhams (AED) or another relevant currency and may be subject to applicable taxes (such as VAT) as required by UAE law.
4.2 Payment Methods: Users may purchase Services via the payment methods supported by the Platform. For individual mobile app users, this may include in-app purchases through the Apple App Store or Google Play Store or other electronic payment provider (in which case the app store’s payment terms may apply in addition to these Terms). For web or direct purchases, accepted payment methods may include credit/debit cards, bank transfers, or other electronic payment providers. By providing a payment method, you represent that you are authorized to use that method and you authorize Yuwab (or its third-party payment processor) to charge the full amount of your purchase (including any applicable taxes or fees) to that payment method.
4.3 Subscription Billing: If you enroll in a Subscription Plan, you acknowledge and agree that it is a recurring subscription. Yuwab (or the app store, if applicable) will automatically charge your chosen payment method the subscription fee on a periodic basis (e.g. monthly) until you cancel. The billing cycle and amount will be disclosed at the time of subscription. By starting a subscription, you authorize recurring payments. If the payment fails (e.g. card expiration), Yuwab may attempt to re-run the charge or contact you for an updated payment method. If payment is not completed, Yuwab may suspend or terminate your subscription. Yuwab may offer you a grace period to update payment details, but is not obligated to provide services if payment is due.
4.4 Auto-Renewal and Cancellation of Subscriptions: Subscription Plans will automatically renew at the end of each billing period for a new period of the same length, unless you cancel the subscription prior to the renewal date. You can cancel a subscription at any time via the Platform account settings or, if you subscribed through an app store, through the app store’s subscription management. If you cancel, you will continue to have access to the subscribed services until the end of the current paid period, and your subscription will not renew thereafter. Yuwab does not generally provide pro-rated refunds for mid-period cancellation; however, you will not be charged for any period after the one in which you canceled. (For example, if you cancel in the middle of a month, you retain access for the rest of that month and your subscription will not renew for the next month.) We will not lock you into an automatically renewing contract without the ability to cancel, in line with UAE consumer protection regulations on fair contract terms.
4.5 Session Packages and Credits: If you purchase a multi-session package or program, the terms of use for those sessions (such as expiration date, if any, and how sessions can be scheduled) will be made clear at purchase. For instance, a package of 5 sessions might need to be used within 3 months of purchase, or a 6-month coaching program might entail a certain number of sessions per month. If no expiration is stated, session credits will remain active for a reasonable time (minimum 6 months) from purchase. Package fees are typically paid upfront. In some cases, Yuwab might allow installment payments for large corporate packages, as agreed separately. You are responsible for scheduling and using all sessions in your package before any expiration; unused sessions may be forfeited if they expire and are not refundable unless required by law or expressly stated by Yuwab.
4.6 Pay-Per-Session Purchases: For one-time session bookings, you will be charged the session fee at the time of booking (or shortly before the session starts). The charge confirms your reservation with the Coach. If the session does not occur as scheduled (due to cancellation or no-show), refunds or credits will be handled according to the cancellation policy in Section 5.
4.7 Invoices and Records: Yuwab will provide electronic transaction records (receipts or invoices). Corporate Clients may request formal invoices. All invoicing will comply with UAE legal requirements, including VAT where applicable. You are responsible for any taxes payable on Services other than taxes on Yuwab’s income.
4.8 Changes in Fees: Yuwab may update the pricing of subscriptions, packages, or sessions from time to time. For existing subscribers, Yuwab will give reasonable advance notice of any increase in recurring subscription fees. Any fee change will apply only from the next billing cycle after the notice period. If you do not agree to a price increase, you may cancel the subscription before the new rate takes effect. Continuing to use the subscription after the price change effective date constitutes acceptance of the new price. One-time session and package prices may change for future purchases, but will not affect the fees of services you have already paid for.
4.9 No Refunds Except as Stated: Payments you make for Coaching Services are generally non-refundable, except as provided in Section 5 (Cancellation and Refund Policy) or as required under applicable law. By purchasing a Service, you agree to the stated terms of that purchase. Yuwab is committed to fairness and will honor legitimate refund obligations under UAE consumer protection laws (for instance, if a service is not delivered or is deficient, you may have a right to compensation). Section 5 outlines the specific scenarios where refunds or credits may be given.
5. Booking, Cancellation, and Refund Policy
5.1 Booking Sessions: : Once you have an active subscription, package, or have purchased a session, you may request or schedule a coaching session with a Coach through the Platform’s scheduling system. The Platform will display available time slots for Coaches or allow you to modify the date or Coach. A session is considered “booked” when the Platform confirms the appointment (either immediately if you self-schedule on an available slot, or upon Coach’s acceptance of your request). You will receive confirmation via the Platform (and email notification where possible) of the scheduled session details. You are responsible for ensuring your availability and adequate internet/connectivity for online sessions at the scheduled time.
5.2 User Cancellation or Rescheduling (Client Cancellation): If you need to cancel or reschedule a booked coaching session, you must do so with sufficient advance notice to avoid penalties. Sufficient notice is defined as at least 24 hours prior to the scheduled start time of the session (unless a different notice period is expressly stated for a particular program or Corporate Client arrangement). The Platform’s interface will generally allow free cancellation/rescheduling if done before this cutoff (e.g., a “Cancel” or “Reschedule” option up to 24 hours prior). When you cancel or reschedule with at least 24 hours notice:
5.3 Late Cancellation or No-Show by User: : If you cancel a session with less than 24 hours notice, or you fail to attend the session at the scheduled time without prior cancellation (a “no-show”), the following will apply:
5.4 Coach Cancellation or Rescheduling: Coaches are expected to honor all booked sessions. However, if a Coach needs to cancel or reschedule a session (due to illness, emergency, or other valid reason):
5.5 Platform or Technical Issues: If a session cannot take place or is significantly disrupted due to technical problems with the Platform or general internet/connectivity issues (e.g., video conferencing failure, server outage), Yuwab will not count that session against your credits or subscription if the issue is confirmed to be on Yuwab’s side or a widespread issue. We will work with you to reschedule the session at no extra cost. If the issue was on the User’s side (e.g., your internet went down), it may be treated as a late cancellation depending on circumstances. However, if you promptly communicate the issue to Yuwab/Coach and the session is rescheduled, Yuwab may waive the penalty at its discretion.
5.6 Refunds for Subscriptions or Packages: Generally, subscription fees (monthly/periodic) are not refundable once a period has started, except if you qualify for a refund under this cancellation policy or UAE consumer law. If you believe extraordinary circumstances warrant a refund (for example, you were unable to use the service due to hospitalization, or you feel the service was misrepresented), please contact Yuwab support. We will review requests case-by-case. For packages, if after using some sessions you decide not to continue, refunds for the unused portion are also at Yuwab’s discretion unless a legal requirement applies. Yuwab may deduct the full single-session rate for sessions you did use before calculating any pro-rated refund for the remainder.
5.7 Corporate Programs: If you are part of a Corporate Client program, note that cancellation or rescheduling terms might be adjusted to fit the program’s needs (for example, certain corporate engagements might request a longer notice period like 48 hours for cancellations). In such cases, Yuwab will inform you of the specific cancellation policy that applies. Those specific terms will override the 24-hour rule for that particular program if they differ. Otherwise, the standard rules above apply. If you are unsure, refer to the documentation provided by your employer or contact Yuwab support.
5.8 How Refunds Are Processed: If you are entitled to a refund under this Section 5, Yuwab will process the refund as follows: (a) if you paid by credit/debit card or other electronic payment, the refund will be issued back to the same card or account; (b) if you paid via Apple App Store or Google Play, Yuwab may instruct you on the refund process which might involve the app store’s refund mechanism (in some cases, app store purchases are subject to their own refund rules, but Yuwab will facilitate as much as possible); (c) if a refund to the original method is not possible (e.g., the card is expired or the app store will not process it), Yuwab may provide the refund through an alternate method by arrangement (such as bank transfer or credit on the Platform that can be withdrawn). Refunds will be processed in the currency in which the original payment was made, and Yuwab is not responsible for differences caused by exchange rates or third-party fees. Please allow a reasonable time for the refund to be processed (typically 5-10 business days for card refunds, though app store refunds may take longer).
5.9 User Satisfaction: Yuwab aims for a high level of user satisfaction. If you are unsatisfied with a particular coaching session or Coach (for reasons other than those covered above), we encourage you to provide feedback. While not guaranteed, Yuwab may, at its discretion, offer a make-up session or partial refund/credit if a session was clearly deficient or not delivered as promised. This does not limit your legal rights; if a Coach failed to provide the service with reasonable care and skill, you may have remedies under UAE law. Yuwab will facilitate resolution in such cases, potentially including refunds, consistent with protecting consumer rights. However, routine dissatisfaction due to style mismatch (rather than true misconduct or non-performance) may not qualify for refunds (in such cases, we recommend trying a different Coach).
6. User Conduct and Acceptable Use
By using Yuwab’s Platform, you agree to adhere to the following rules of conduct. These rules are designed to maintain a safe, professional, and trustworthy environment for all Users (Clients and Coaches alike):
6.1 Lawful and Respectful Use: You shall use the Platform and participate in coaching sessions in a lawful, respectful, and considerate manner. You agree not to:
6.2 Platform Integrity: You shall not engage in any activity that could harm or disrupt the Platform’s functioning or security. This includes, but is not limited to:
6.3 Coach–User Interaction Restrictions:To preserve the integrity of the Platform and Yuwab’s business model, you agree to the following regarding interactions with Coaches
6.4 Enforcement and Reporting: Yuwab reserves the right to monitor interactions on the Platform (to the extent described in our Privacy Policy) to ensure compliance with these Terms. If you encounter any content or behavior that violates these rules or is otherwise concerning (whether from a Coach or another User), you should report it to Yuwab (through the Platform’s report feature or via email to support). Yuwab will investigate reports and take appropriate action. Violations of this Section 6 may result in immediate suspension or termination of your account, forfeiture of any paid credits (in cases of serious misconduct or fraud by the User), and potential legal action if warranted. Yuwab may also ban you from future use of the Platform. We may warn you or seek clarification in less severe cases or where there may have been a misunderstanding, but we are not obligated to provide multiple warnings for blatant violations.
6.5 Compliance with Laws: You are responsible for complying with all laws and regulations that apply to your use of the Platform and receipt of coaching. This includes, for example, any local regulations on receiving services from foreign providers, or any professional regulations if you are applying coaching in a regulated context. You must not use the Platform in any jurisdiction where doing so would violate any export control or sanctions laws. While Yuwab is based in the UAE, the Platform may be accessible globally; ensure that your use is lawful in your location.
6.6 Consequences of Misuse: In addition to termination of service, note that certain misuse (for instance, posting illegal content or engaging in cybercrime) can expose you to civil liability or criminal charges under UAE law. The UAE has strict cybercrime and data laws; online harassment, discrimination, unauthorized access, and spreading false information are punishable offenses. Yuwab will cooperate with law enforcement as legally required in investigating violations.
7. Confidentiality of Coaching and Information
7.1 Mutual Confidentiality: Both you and Yuwab (and Yuwab’s Coaches) acknowledge that confidentiality is crucial. You may share sensitive personal or business information during coaching sessions or in related communications. Likewise, Coaches may share proprietary methodologies or personal anecdotes, and Yuwab may disclose certain non-public information to you (such as upcoming features or insights to help your progress). All such information that is not already public is deemed Confidential Information of the disclosing party (as defined in Section 1). Each party agrees to use the other’s Confidential Information solely for the intended purposes of the coaching relationship or Platform use, and not to disclose it to anyone outside of that context without explicit permission.
For example, your Coach will keep details of your sessions private and not share your personal stories or data with others (except with Yuwab or as necessary to perform the services, or unless required by law). Similarly, you agree not to reveal any personal details about your Coach or other clients that you might learn, and not to disclose any training materials or tools provided to you by the Coach or Yuwab to third parties without permission.
7.2 Yuwab’s Confidentiality Obligations: Yuwab shall treat the information you provide in your account and sessions as private and will not disclose your personal Confidential Information to third parties except: (a) as needed to provide the services (for example, sharing relevant details with your Coach, or with a payment processor to complete a transaction), (b) as directed by you, (c) as described in our Privacy Policy (incorporated herein by reference), or (d) as required by law or a court order (in which case we will, if lawful, inform you of the requirement). Yuwab maintains administrative, physical, and technical safeguards to protect Confidential Information and personal data, in compliance with UAE data protection law (see Section 10).
7.3 Exceptions: The obligations of confidentiality do not apply to information that is: (i) already publicly known through no breach by the receiving party; (ii) lawfully obtained from a third party who had the right to disclose it; or (iii) independently developed by the receiving party without reference to the other’s Confidential Information. If you provide a testimonial or review on the Platform, or otherwise make statements that you intend to be public, that is not Confidential Information.
7.4 Permitted Disclosures: Despite the above, Yuwab (and Coaches) may disclose Confidential Information if reasonably necessary to: (a) protect a person’s safety or address an emergency (for example, if you reveal intentions of self-harm or harm to others, a Coach may be ethically and legally bound to report that to the authorities or to Yuwab); (b) report concerns such as fraud, abuse, or illegal activity to the proper authorities or to Yuwab’s management; or (c) respond to a legal process (e.g., government inquiry).
7.5 Return or Deletion: : You and Yuwab agree that upon termination of your relationship or upon request, each will make reasonable efforts to return or destroy the other’s Confidential Information that is not needed to be retained. For example, if you terminate your account, Yuwab will eventually delete or anonymize personal data it holds about you, except as legally required to retain (see Data Protection clause). Likewise, you should delete any private information about coaches or Yuwab that you might have saved, and not use it going forward. (Your own notes from coaching for personal use are of course yours to keep.)
7.6 Privacy of Sessions: Both parties should be in a private setting during coaching sessions to ensure conversations are not overheard or recorded by unauthorized persons. Neither you nor the Coach should record video or audio of sessions without the other’s express consent. Yuwab does not record sessions by default and will never do so without notice and consent (e.g., if a special feature for session recording is introduced, it will be opt-in).
7.7 Confidentiality Survival: The confidentiality obligations in these Terms survive the termination of your relationship with Yuwab and remain in effect for an indefinite period after the end of services (or the maximum period allowed by law). Both you and Yuwab (and Coaches) acknowledge that breach of confidentiality can cause significant harm. Yuwab reserves the right to pursue legal remedies for improper disclosure of Confidential Information.
8. Intellectual Property and Content Rights
8.1 Yuwab Platform IP:All content and materials provided on the Platform by Yuwab (including but not limited to the software, design, text, graphics, logos, button icons, videos, images, compilations of User data, and the arrangement thereof) are the Intellectual Property of Yuwab or its licensors. They are protected by copyright, trademark, and other IP laws. “Yuwab” and associated logos are trademarks/service marks of Yuwab. Yuwab grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform and Yuwab-provided content for the sole purpose of obtaining the Coaching Services for your personal or internal business use, in accordance with these Terms. You may not use Yuwab’s name, logos, or trademarks in any manner (e.g., to imply endorsement or as meta tags) without Yuwab’s prior written consent.
8.2 User Content: You retain ownership of any original content or information that you upload or submit on the Platform (for example, anything you write in your profile or messages, or any materials you provide to your Coach as part of the coaching process). However, by submitting User Content on the Platform, you grant Yuwab a worldwide, royalty-free, sublicensable, and transferable license to use, copy, modify (for formatting or technical purposes, not to change meaning), distribute, and display that content only as needed to provide the services or as otherwise permitted by our Privacy Policy. For instance, if you post a review or testimonial about a Coach, you give Yuwab the right to display that review to other users and in marketing materials (using your first name and last initial or other non-identifying attribution, unless you agreed to be fully attributed). If you upload a profile photo or corporate logo, you allow us to store and show it as part of your user profile. Yuwab will not sell your User Content to third parties or use it outside the context of operating and promoting the Platform without further consent from you.
8.3 User Content Warranties: You represent and warrant that any content you upload or share (a) is truthful and accurate (for personal data), (b) is your own or you have the necessary rights or permissions to share it, and (c) does not infringe or violate any third-party’s intellectual property or privacy rights. You agree not to upload any content that you know or should know is protected by someone else’s copyright, trademark, or other IP right without permission. You also agree not to upload viruses or malicious code along with your content.
8.4 Removal of Content: Yuwab does not routinely monitor User Content, but reserves the right to remove or disable access to any User Content that it deems in violation of these Terms or that may be harmful, infringing, or illegal. This could include deleting a defamatory comment or an unauthorized recording. Yuwab also may terminate accounts of repeat infringers of intellectual property rights as per the UAE’s copyright laws and platform policies.
8.5 Coach Materials: Coaches may provide you with materials during the coaching (worksheets, articles, slide decks, etc.). Unless otherwise specified by the Coach, such materials are intended for your personal use only as part of the coaching. The intellectual property rights in those materials remain with the Coach or their licensors, and they may be considered Confidential Information of the Coach. You should not reproduce, distribute, or exploit Coach-provided materials outside of your own personal/internal use without permission. Conversely, the Coach should not share any materials you provide them (like your business documents) outside the coaching context without your consent, as that is your IP/Confidential Information.
8.6 Feedback: If you provide Yuwab with any suggestions, ideas, enhancement requests, or other feedback about the Platform or services (“Feedback”), you acknowledge that Yuwab is free to use and incorporate such Feedback in its products or services without obligation to you. Any Feedback you provide is given voluntarily. Yuwab shall own all rights, title, and interest in and to any improvements or new features developed based on Feedback, without any obligation to compensate you.
8.7 Third-Party IP: The Platform may include content, logos, or trademarks of third parties (for example, payment provider logos, Coach certifications, etc.). All such third-party content is the property of their respective owners, and its use on the Platform does not imply endorsement or a license to you to use it outside the Platform.
8.8 No IP Warranty: Yuwab respects intellectual property rights and expects Users and Coaches to do the same. While Yuwab strives to ensure that Platform content and Coach profiles do not infringe any rights, Yuwab cannot guarantee that no infringement will occur. If you believe any content on the Platform infringes your IP rights, please notify Yuwab’s support with details so we can investigate and address it (including removal of content or termination of the infringer’s access, as appropriate).
9. Data Protection and Privacy
9.1 Compliance with UAE Data Protection Law: Yuwab is committed to protecting personal data in accordance with applicable laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE Personal Data Protection Law) and its regulations. We collect, process, and store personal data from Users only as needed to provide our services and as described in our Privacy Policy (available on our website/app). By using the Platform, you acknowledge that you have read our Privacy Policy, which is incorporated into these Terms by reference, and you agree to Yuwab’s handling of your data in line with that policy and UAE law.
9.2 Personal Data Collected: The types of personal data Yuwab may collect include your contact details (name, email, phone), basic personal info (age range, professional title, etc.), any information you provide about your goals or background for coaching purposes, payment information (handled securely via third-party processors), and usage data (such as login times, device information, etc.). For Corporate Clients, we may also collect details about your organization and the participants (employees) that will receive coaching, as provided by you.
9.3 Use of Personal Data: We use your personal data to operate and improve the Platform and to deliver services (for example, to create your account, match you with appropriate Coaches, schedule sessions, process payments, send notifications/reminders, and allow Coaches to prepare for your sessions). We may also use your email or phone to send you service-related announcements or marketing communications about new features (you can opt out of marketing communications at any time). Yuwab will not sell your personal data to third parties. We will share your data only with: (a) Coaches who are working with you (they will see information necessary for coaching, like your profile and goals), (b) service providers who help us run the business (e.g. cloud hosting, payment processors, analytics) under strict data protection obligations, or (c) if required, government or regulatory authorities in compliance with the law.
9.4 Data Security: Yuwab implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. This includes encryption of sensitive data, access controls, and regular security assessments. However, you understand that no system can be 100% secure. You play a role in security as well (protecting your password, using secure networks, etc.) and we urge you to be careful with what information you share on the Platform. If Yuwab becomes aware of a data breach that affects your personal data, we will notify you and the authorities as required by UAE law.
9.5 Data Transfers: The personal data Yuwab collects may be stored and processed on servers inside the UAE or in other countries (for example, if we use a cloud service provider). If we transfer personal data out of the UAE, we will do so only in accordance with UAE data transfer requirements (for instance, by ensuring the destination country has an adequate level of protection or by implementing appropriate safeguards such as standard contractual clauses). By using the Platform, you consent to such cross-border transfers for the purpose of Yuwab’s services, understanding that different jurisdictions may have different data protection standards. Regardless of where your data is processed, Yuwab will ensure it remains protected to the standards of UAE law.
9.6 User’s Data Responsibilities: : If you are a Corporate Client or you otherwise provide Yuwab with personal data of third parties (for example, if an HR manager uploads a list of employees to enroll in coaching), you represent and warrant that you have obtained all necessary consents or have another valid legal basis to share that data with Yuwab. You will comply with your own obligations under data protection laws, which may include providing necessary notices to the data subjects (e.g., informing your employees that their personal data will be shared with Yuwab for coaching). You agree to indemnify Yuwab for any breaches of data protection law caused by your failure in this regard.
9.7 User Rights: Under UAE law and other applicable regulations, individuals have certain rights regarding their personal data. Subject to legal conditions, these may include the right to access your data, correct or update it, request deletion, object to or restrict certain processing, and withdraw consent (where processing is based on consent). Yuwab provides mechanisms to exercise these rights: you may review and edit your profile information via your account settings, and you may contact us at the designated email (see Contact section) to request deletion of your account or data export. We will respond to such requests as required by law. Note that deleting data may affect our ability to provide services (for example, if you delete required information or ask us to erase records needed for your subscription, we may have to terminate services). Some data may need to be retained for legal or compliance reasons (e.g., transaction records for auditing).
9.8 Privacy Policy: These Terms should be read in conjunction with Yuwab’s Privacy Policy, which provides further details on what data we collect and how we use it. If there is any discrepancy between these Terms and the Privacy Policy specifically regarding data use, the Privacy Policy will govern privacy matters. By accepting these Terms, you also accept and consent to our Privacy Policy.
9.9 Data Protection Training and Coaches: Yuwab requires Coaches to handle Client personal data in compliance with applicable data protection laws. Coaches are instructed to keep your personal information confidential and secure, to use it only for the purpose of providing you services, and to assist Yuwab in complying with data subject rights (for instance, if you ask Yuwab to delete your data, Coaches must also delete any copies they have outside the Platform unless legally required otherwise). Coaches who travel or use tools outside the UAE are advised to ensure adequate safeguards for any personal data (such as using secure cloud storage and not exporting data to countries without proper protection). While this is more about Yuwab’s internal policy, we include it here to assure you that your data’s privacy is maintained throughout the service delivery chain.
9.10 Communications and Privacy: By using the Platform, you agree that Yuwab and Coaches may contact you via the Platform, email, or phone/SMS for service-related matters (e.g., session reminders, support follow-ups). These communications are considered part of the service. We will not spam you, and you can control certain notification preferences in your settings. For marketing communications (like newsletters or promotions), we will obtain your consent as required (e.g., giving you the opportunity to opt in when registering, and opt out anytime). Electronic communications about the service are discussed more in Section 11 (Electronic Communications).
9.11 Data Retention: We retain personal data as long as reasonably necessary for the purposes it was collected, including for the duration of your use of the Platform and a period thereafter for backup, audit, or legal compliance. For example, we may retain your account data for a period after you deactivate in case you return or for record-keeping, but we will not retain it longer than needed. When data is no longer required, we will securely erase or anonymize it.
9.12 Confidentiality vs. Privacy: Note that confidentiality (Section 7) and data protection (Section 9) are related but distinct concepts: confidentiality is about not disclosing what’s shared in trust, while data protection is a legal framework about handling personal data properly. Yuwab and Coaches are committed to both (protecting your privacy under the law, and honoring the confidentiality of your personal discussions in coaching).
10. Electronic Communications and Signature
10.1 Electronic Contracting:Yuwab’s Platform operates electronically. By using the Platform, you agree that communications from Yuwab may be electronic (e.g., via email, in-app notifications, or posted on our site). You consent to receive communications from us in an electronic form, and you agree that all terms, agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This includes, but is not limited to, communications about your account, payment receipts, changes to these Terms, and disclosures required by law.
10.2 Affirmative Acceptance: When you clicked “I Agree” (or a similar action) when creating an account or when prompted with these Terms, that action constitutes your electronic signature and agreement to the Terms. Such acceptance is binding and enforceable under UAE law, just as if you signed a physical document. The UAE recognizes electronic signatures and records under laws such as the Federal Decree-Law No. 46/2021 On Electronic Transactions and Trust Services, and updates thereto, so an electronic agreement has full legal effect. For clarity, by electronically accepting these Terms, you acknowledge that you are entering into a contract with Yuwab and that you intend to be bound by its provisions.
10.3 Record of Consent:Yuwab’s systems maintain records of when users agree to these Terms or any updates. Yuwab’s electronic records of your acceptance shall be conclusive evidence that you agreed to these Terms on the recorded date and time. In the event of any dispute about your consent, you agree not to dispute the validity or enforceability of these Terms solely because they were accepted electronically.
10.4 Updates and Continued Use: If these Terms are presented to you for acceptance in an updated form in the future (for instance, due to a material change), you may be required to click to agree to the revised terms in order to continue using the Platform. If you refuse to agree electronically, you understand that you will not be able to continue to use the Platform’s services.
10.5 Electronic Notices: You agree that Yuwab may send you emails or platform notifications regarding security, privacy, and administrative issues related to your use of the Platform. For example, if we suspect unauthorized use of your account, we may alert you via email. It is your responsibility to keep your contact email up to date and to monitor it. We recommend adding Yuwab’s email domain to your safe senders list to ensure you receive communications.
10.6 Consent to Phone/Text Communications: : If you provide a phone number, you consent that Yuwab or Coaches may contact you at that number for service-related matters, which may include sending SMS reminders for sessions or reaching out if you’re late to a session, etc. We will not bombard you with calls or texts; this is purely for ensuring service quality. Standard call/SMS charges from your carrier may apply. You can opt out of non-critical texts by informing us, but note that opting out of reminders may affect your awareness of scheduled sessions.
10.7 Legal Effect: You agree not to contest the admissibility or enforceability of Yuwab’s electronic communications and records in any legal proceedings, merely because they are in electronic form. Any contract formed electronically under these Terms is deemed for all purposes to be a “writing” or “in writing” and is legally enforceable as a signed writing.
11. Disclaimers
11.1 Platform “As Is”: Yuwab provides the Platform and related services on an “as is” and “as available” basis to the maximum extent permitted by law. While Yuwab strives to offer a useful and reliable service, we do not warrant that the Platform will be uninterrupted, error-free, or meet all of your expectations. Yuwab makes no guarantee that the scheduling system, video conferencing, or other tools will always function without delays or imperfections. There may be occasional maintenance downtime or technical issues; we will endeavor to minimize disruptions, but they can occur and do not constitute a breach of these Terms by Yuwab.
11.2 No Warranty of Results: Coaching outcomes are highly dependent on the individuals involved (both the Coach and you) and other factors outside Yuwab’s control. Accordingly, Yuwab makes no guarantees or warranties about the effectiveness or success of the coaching you receive. Any testimonials or success stories on our site are individual experiences and not guarantees that you will achieve similar results. You acknowledge that improvement in any area of life or business through coaching is not certain, and you accept that risk. The Coaches also do not guarantee results, and any statements they make about potential outcomes are expressions of opinion, not promises of results.
11.3 No Professional Advice: Except for the professional coaching guidance provided by Coaches, no information or content on the Platform (including any articles, blog posts, or tips Yuwab might provide) constitutes professional advice in areas such as medical, legal, financial, or psychological counseling. Coaching is not therapy, medical treatment, or legal counsel. If you have issues that require medical or mental health treatment, legal advice, or other regulated professional services, you should seek those from a licensed professional in that field. Yuwab and Coaches may at times recommend that you seek such external help if a matter is outside the coaching scope. You acknowledge that Coaches (unless expressly qualified and licensed to do so, and offering such service separately) are not providing healthcare or behavioral health services, and thus neither Yuwab nor Coaches are liable for any medical or psychological outcomes.
11.4 Coach Independence and No Liability for Coaches’ Acts: Any Coaching Services you receive are provided to you directly by the Coach, not by Yuwab. While Yuwab facilitates the connection and vets Coaches to some degree (credential verification, etc.), we do not control, direct, or closely supervise the Coaches in their sessions. The Coaches are independent contractors. Yuwab is not responsible for any actions, omissions, or advice of Coaches beyond enforcing the general Platform policies and handling payments. This means that to the fullest extent permitted by law, Yuwab disclaims liability for any harm, loss, or injury arising from something a Coach does or says (or fails to do) during or outside a coaching session. Coaches are not Yuwab’s employees or agents, and any views or opinions expressed by a Coach are solely those of that Coach, not of Yuwab. If you have a dispute or claim regarding a Coach’s conduct or the quality of their services, we encourage you to inform Yuwab so we can help mediate or address it, but ultimately any legal claim related to the substance of coaching would likely be between you and the Coach individually (unless caused by Yuwab’s breach of its own obligations).
11.5 Third-Party Tools and Links: The Platform might integrate or suggest the use of third-party tools or services (for example, video call platforms, calendar apps, payment gateways). Yuwab is not responsible for those third-party services. They are provided “as is” and your use of them may be subject to their own terms. Yuwab does not guarantee and is not liable for the functionality or security of third-party tools. Similarly, any third-party links on our website (such as articles or resources for self-help) are provided for convenience; Yuwab does not endorse or assume responsibility for content on third-party websites.
11.6 No Additional Warranties: To the maximum extent permitted by law, Yuwab disclaims all warranties, whether express, implied, or statutory, not expressly set out in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Yuwab does not warrant that your use of the Platform will produce any particular outcome, or that the Platform is suitable to meet your particular needs. We cannot guarantee that using our services will fulfill your objectives or expectations.
11.7 Consumer Protection Notice: If you are a consumer under UAE law, you may have certain rights and remedies that cannot be lawfully excluded or limited (for instance, certain guarantees under the UAE Consumer Protection Law, Federal Law No. 15 of 2020). Nothing in these Terms is intended to limit or exclude any statutory warranties or rights that you have as a consumer which by law cannot be limited or excluded. Any disclaimers and limitations in these Terms are effective only to the extent permitted by applicable law. If an implied warranty cannot be disclaimed, we limit the duration of such warranty to the shortest period allowed by law
11.8 Coaching Ethics and No Guarantee of Compatibility: Yuwab expects Coaches to adhere to professional coaching ethics. However, personal compatibility is subjective. We cannot promise that every Coach-client pairing will be a good match or that you will “like” or mesh with your Coach. While we facilitate re-matching or Coach changes if requested, such situations are not a breach by Yuwab or the Coach; sometimes it simply takes trying a couple of coaches to find the right fit. We encourage you to communicate openly and, if needed, request a different coach or approach. This is part of the coaching journey, not a service failure.
11.9 Release: Recognizing that Yuwab is not directly providing the coaching, you agree that, to the extent permitted by law, you release Yuwab and its officers, directors, employees, and agents from any claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you may have with a Coach or other third party arising out of your use of the Platform. This release does not apply to any claim arising from Yuwab’s own negligence or willful misconduct. It is meant to clarify that Yuwab generally is not liable for disputes between users and coaches.
12. Limitation of Liability
12.1 No Indirect or Consequential Damages: To the fullest extent permitted by law, neither Yuwab nor you (as the User) will be liable to the other for any indirect, consequential, incidental, special, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, or data, arising out of or related to the use of the Platform or the provision of Services, even if advised of the possibility of such damages. This means that if something goes wrong, neither party can claim damages that are not a direct result of the other’s actions (e.g., if you claim that a poor coaching session caused you to lose a business deal, or if Yuwab claims your misuse drove away other customers; such downstream effects are too remote to recover).
12.2 Liability Cap: Except for the types of liabilities that cannot be limited under law (described in Section 12.4 below), each party’s total aggregate liability to the other for any and all claims arising from or related to the use of the Platform or these Terms (whether in contract, tort (including negligence), statutory duty, or otherwise) is limited to the total amount of fees that you, the User, paid to Yuwab for services in the [three (3)] months immediately preceding the event giving rise to the claim, or AED 1,000 (one thousand UAE dirhams), whichever is greater.
12.3 Application to Yuwab and User: TYuwab’s liability to you is limited as above. Likewise, your liability to Yuwab is limited to the same extent (except for payment obligations for services actually delivered, which are not limited by this section (e.g., if you owe fees, you owe the exact amount of fees). However, if you engage in willful misconduct, fraud, or other extreme violations (like a malicious hack of the Platform), normal legal remedies (which could exceed the cap) may apply, as those might not be viewed as typical contractual liability. Essentially, under normal use circumstances, neither party can seek more than the capped amount from the other.
12.4 Non-Excludable Liability: Nothing in these Terms limits or excludes liability for matters that by law cannot be limited or excluded. In particular, no provision of these Terms shall operate to limit: (a) Yuwab’s or your liability for death or personal injury caused by that party’s gross negligence or willful misconduct; (b) liability for fraud or fraudulent misrepresentation; or (c) any other liability which cannot be limited or excluded under applicable law (such as certain statutory consumer rights or product liabilities, if applicable). Additionally, the limitations herein apply to claims between the parties under this contract; they do not necessarily limit any liability a party might have to others outside this contract (for example, if a Coach or User causes harm to a third party, this clause doesn’t protect them from third-party claims).
12.5 Exclusive Remedy: The remedies and limits outlined in these Terms (including the refund policy and the liability cap) are the sole and exclusive remedies available to you in the event of dissatisfaction with the Platform or a breach by Yuwab, to the extent permitted by law. Similarly, they are the sole remedies for Yuwab in case of breach by you (aside from specific equitable relief we might seek for misuse like injunctions to stop IP infringement, etc.). Both parties acknowledge that the fees charged for services take into account this allocation of risk. Yuwab’s pricing and offering would be different if we had to assume a higher liability risk, so by using the Platform under these Terms, you agree that these limitations are a fair part of the bargain.
12.6 Force Majeure:Neither Yuwab nor you will be liable for failure to perform any obligation (other than payment obligations) under these Terms if the failure is caused by an unforeseeable event beyond that party’s reasonable control (“Force Majeure”), such as acts of God, war, terrorism, civil unrest, strikes, pandemic, governmental actions, or internet/service provider outages that were not preventable. If such events occur, the affected party should notify the other and make reasonable efforts to resume performance as soon as possible. This clause doesn’t excuse obligations, but delays them during the force majeure event. If the force majeure persists such that it frustrates the purpose of the contract, parties may discuss termination.
12.7 Additional UAE Consumer Protections: We reiterate that no limitation in these Terms is intended to conflict with UAE consumer protection laws. The UAE Consumer Protection Law prohibits contractual terms that would exempt a provider from fundamental responsibilities or obligations. We believe these Terms, including the disclaimers and liability limits, are compliant with those laws (for example, we do not disclaim delivering the service you paid for, nor do we refuse all liability for our own faults). If any court or authority deems a part of Section 12 invalid under consumer law (for instance, if a particular damage cannot be waived), that part shall be severed or interpreted in a way that closest matches the intent and is legal, and the rest of the section remains in force.
13. Indemnification
13.1 Your Indemnification of Yuwab: To the extent permitted by law, you (or your organization, if you are a Corporate Client) agree to indemnify, defend, and hold harmless Yuwab, its affiliates, and their respective directors, officers, employees, and agents (the “Yuwab Parties”) from and against any and all claims, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:
(a) Your Breach: Your violation of any of these Terms or any policies referenced herein. For example, if you breach the confidentiality clause and publish a Coach’s proprietary materials, and the Coach sues Yuwab for it, you would indemnify Yuwab for that claim.
(b) Your Misuse or Illegal Use: Your use of the Platform or Coaching Services in a manner that is fraudulent, unlawful, or violates the rights of any third party. This includes any claim that content you provided (User Content) infringes someone’s intellectual property or privacy rights, or any defamatory statements you made via the Platform. If you uploaded something you shouldn’t have or misused the Platform and it causes Yuwab to face a legal claim, you will cover those losses.
(c) Off-Platform Dealings: Your breach of the non-circumvention rule (Section 6.3) by taking a Coach off-platform or inducing them to break their contract with Yuwab. In such cases, Yuwab may seek recovery of lost commissions or profits as part of the indemnification. Essentially, if Yuwab loses revenue or faces legal issues because you circumvented the platform or engaged in prohibited solicitation of Coaches, you will be responsible for those losses.
(d) Violation of Law or Rights:Any claim arising from your violation of any applicable law in connection with your use of the Platform or your interactions with Coaches or other users. For instance, if you harass a Coach and they bring a legal claim, or if you handle another person’s data in violation of law and that person claims against Yuwab, you indemnify us.
13.2 Yuwab’s Indemnification of You: In the event that a third-party claim is brought against you alleging that Yuwab’s Platform (in the form provided by Yuwab) directly infringes that third party’s intellectual property rights, Yuwab will indemnify and hold you harmless against that claim. This means if someone alleges that the software or technology of our Platform (not content uploaded by a user or coach) violates their patent or copyright, Yuwab will defend the claim and cover costs and damages awarded (if any). This indemnity is conditioned on you promptly notifying Yuwab of the claim, allowing Yuwab to control the defense/settlement, and cooperating with us. Yuwab may, at its discretion, modify the Platform to avoid the alleged infringement or obtain a license. If neither is feasible, Yuwab may terminate your use of the Platform with a refund for any remaining paid period, without further liability.
13.3 Indemnification Procedure: If any claim or legal action is brought against a party that believes it is entitled to indemnification under this Section 13, that party (the “Indemnified Party”) shall promptly notify the other party (the “Indemnifying Party”) in writing of the claim. The Indemnifying Party will then assume the defense of the claim with counsel reasonably satisfactory to the Indemnified Party. The Indemnified Party will cooperate (at the Indemnifying Party’s expense) with the defense and may, at its option and expense, participate with counsel of its own in the defense. The Indemnifying Party shall not settle any claim in a manner that admits fault of or imposes obligations on the Indemnified Party without the Indemnified Party’s prior written consent (not to be unreasonably withheld). If the Indemnifying Party fails to diligently defend the claim, the Indemnified Party may assume control of the defense and the Indemnifying Party will be responsible for all costs and losses incurred.
13.4 Limitations: The indemnity obligations are subject to the limitation of liability in Section 12 to the extent that any indemnified claim is also limited by those provisions. However, certain claims (like IP infringement or confidentiality breach as noted in the Coach agreement context) might not be subject to the liability cap if they fall under willful misconduct or other exclusions. We note here that for consumer Users, indemnification clauses are generally enforceable only to the extent you have legal capacity to assume such liability; these are standard protections but we will not apply them in any manner contrary to law.
13.5 No Indirect Claims: To avoid doubt, indemnification covers third-party claims (including government fines) against an Indemnified Party. Direct claims between you and Yuwab are handled through the other provisions of these Terms (and disputes section), not via indemnity. For example, if Yuwab breaches these Terms, you wouldn’t use indemnity; you’d pursue a direct claim (subject to disclaimers/limits). Indemnity is basically “if a third party sues one of us because of your actions, you cover it” and vice versa for our promise to you in 13.2.
14. Term and Termination
14.1 Term of Agreement: These Terms apply to you from the moment you accept them (or first use the Platform, whichever occurs first) and will remain in effect until terminated by either party as outlined below. There is no predefined length of this contract; it continues as long as you use the Platform or have an active account or ongoing subscription.
14.2 Your Right to Terminate: You are free to stop using the Platform and terminate this agreement at any time. You can close your account via the account settings, or by contacting Yuwab support with a request to deactivate/delete your account. If you simply stop using the Platform without formally closing your account, we may contact you after a period of inactivity to confirm your intentions, and may eventually suspend or delete your account per our retention policy. If you terminate while you have an active subscription or unused session package: we will treat your termination as a cancellation of those services. No further billing will occur, and any future sessions are cancelled. Refunds for any prepaid but unused services will be handled in accordance with Section 5 (e.g., generally no pro-rata refund for the remainder of a month, and packages not refunded unless we decide otherwise or law requires). It’s advisable to cancel subscriptions through the proper channels (as in Section 4.4) to ensure you are not billed again, as simply deleting the app or ceasing use may not automatically cancel billing through third parties.
14.3 Yuwab’s Right to Terminate or Suspend:
14.4 Effect of Termination on Services: Upon termination (by either party), your right to access and use the Platform ceases. If termination is by Yuwab for cause due to your misconduct, you will not be entitled to any refund for unused services; any upcoming sessions are cancelled and any fees paid are forfeited as liquidated damages (to the extent permissible) for your breach. If termination is by Yuwab for convenience or by you (without breach by you), Yuwab will refund any prepaid amounts for services not yet rendered as of the termination effective date (for instance, if you had 2 months left on a 6-month package, we might refund the value of those 2 months). However, if at the time of termination you have any outstanding payments or you owe money for past use (including any chargebacks or failed payments), you remain responsible for those.
14.5 Access to Data After Termination: Once your account is terminated, you may lose access to data you have stored on the Platform (messages, session notes, etc.). We recommend that you save any information you wish to keep prior to terminating your account. Yuwab may retain certain data for legal/regulatory compliance or backup for a period post-termination (see Privacy Policy), but you will not necessarily have access to it. If you need copies of specific information after termination (such as invoices for past payments or an archive of your own session notes), you can contact support, and we will attempt to assist if the data is available and it’s a reasonable request
14.6 Transition of Corporate Clients: : If a Corporate Client agreement with Yuwab ends (for example, your employer’s contract with Yuwab expires or is terminated), affected Users may lose access to paid services through the corporate account. We will work with the Corporate Client to wind down ongoing coaching engagements smoothly. Employees/Users under a corporate plan might be given the option to continue with personal plans at their own cost. If you are part of a corporate termination, Yuwab or your employer will inform you of how your sessions or data will be handled. Generally, sessions in progress will be completed or refunded to the corporate payer.
14.7 Survival of Terms: Certain provisions of these Terms will survive termination of the agreement due to their nature. These include (but are not limited to): Confidentiality (Section 7), Intellectual Property rights and licenses (Section 8), Data Protection obligations (Section 9), Disclaimers (Section 11), Limitation of Liability (Section 12), Indemnification (Section 13), Governing Law and Dispute Resolution (Section 16), and any payment obligations or accrued rights prior to termination. All of those remain enforceable even after the contract ends.
14.8 Post-Termination Measures: Upon termination, you agree to cease representing that you are a user of or affiliated with Yuwab’s Platform (for instance, you should remove any public profile references if any). If requested by Yuwab, you will confirm in writing that you have destroyed or returned any Confidential Information of Yuwab in your possession. For clarity, if you simply decide to leave the Platform, Yuwab will not typically require a formal confirmation, but the obligation exists mainly in cases of a contentious termination or where sensitive info is at stake.
15. Governing Law and Dispute Resolution
15.1 Governing Law: These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE).
15.2 Jurisdiction: The courts of the United Arab Emirates shall have exclusive jurisdiction to adjudicate any dispute arising from or related to these Terms or your use of the Platform.
15.3 Amicable Resolution: We truly hope to never see a dispute get to court. Both you and Yuwab agree to first attempt to resolve any disputes or disagreements informally and in good faith. If you have an issue or concern, you agree to contact Yuwab’s support or legal department to discuss the matter before initiating formal proceedings. Similarly, if Yuwab believes you are in violation of these Terms or has any claim against you, we will attempt to reach out to you to resolve it. We will allow a period of at least 30 days for informal negotiations from the time either party notifies the other of a dispute in writing. If after 30 days the dispute is not resolved, either party may proceed to seek remedies through the court system.
15.4 Injunctive Relief: Notwithstanding the above, either party may seek interim injunctive relief or other interim equitable relief in an appropriate court if necessary to prevent an imminent and irreparable harm (for example, misuse of intellectual property or disclosure of Confidential Information) without first following the informal process, as long as they still pursue permanent resolution per these Terms after the immediate threat is addressed.
16. Miscellaneous Provisions
16.1 Entire Agreement: These Terms, together with any policies or documents expressly referenced and incorporated (such as the Privacy Policy, and any specific program terms provided to you), constitute the entire agreement between you and Yuwab regarding your use of the Platform and the Services. They supersede and replace any prior or contemporaneous understandings, agreements, or representations, whether written or oral, relating to the same subject matter. Both parties acknowledge that in entering this agreement, they have not relied on any representation or warranty not expressly set out in these Terms. Any additional or different terms (including any terms on a purchase order or the like that you may issue) are void unless agreed in writing by an authorized representative of Yuwab.
16.2 Amendments to Terms:Yuwab may revise or update these Terms from time to time to reflect changes in our services or for legal/compliance reasons. However, we will not impose material, ‘harmful’ terms unilaterally without notice or consent, in accordance with UAE’s consumer protection laws which prohibit unilateral contract changes that harm consumers. When updates occur:
By continuing to use the Platform after the effective date of any updated Terms (and after being notified), you will be deemed to have accepted the changes. We aim to avoid frequent changes and to make them clear. If any change is to comply with law or address an urgent situation, we may not be able to give a long notice but will still inform you as promptly as possible.
16.3 No Waiver: No failure or delay by Yuwab in exercising any right or remedy provided by law or under these Terms shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict Yuwab’s further exercise of that or any other right or remedy. Similarly, a single or partial exercise of any right or remedy by Yuwab does not prevent further exercise of that right or any other right or remedy. To be effective, any waiver of any provision or right by Yuwab must be explicit and in writing (email is sufficient). For example, if you violate these Terms and we do not immediately act, we are not giving up our right to act later or in another instance of violation.
16.4 Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall (to the minimum extent necessary) be deemed deleted or modified so that it becomes valid and enforceable, and the remaining provisions shall remain in full force and effect. However, if a fundamental term (such as governing law or the limitations of liability) is ruled invalid and modification is not possible, then the parties agree to negotiate in good faith a lawful provision that as closely as possible reflects the original intent, and if we cannot agree, that portion of the agreement may be severed in a way that preserves the essence of the contract. The rest of the Terms would still apply.
16.5 Assignment:
16.6 No Third-Party Beneficiaries:: These Terms are made for the benefit of you and Yuwab, and not for the benefit of any third party. No person who is not a party to these Terms (including any user who is not you, or any Coach) shall have any right to enforce any term of these Terms. The only exception is that Yuwab’s affiliates are considered intended third-party beneficiaries to the provisions of these Terms that confer protections or rights to Yuwab (such as indemnification, liability limitations, and IP protections), meaning those affiliates can directly enforce those provisions as if they were Yuwab. Apart from that, a Coach cannot claim rights under your agreement with Yuwab, and you cannot claim rights under Yuwab’s agreement with a Coach; each contract stands on its own.
16.7 Relationship of Parties: Nothing in these Terms shall be construed to create a partnership, joint venture, franchise, or agency relationship between you and Yuwab. Neither party has the authority to bind or act on behalf of the other in any way, unless explicitly stated otherwise. You use the Platform as an independent, end-user customer.
16.8 Notices: Any legal notices or communications required or permitted under these Terms should be delivered in writing. For notice to Yuwab, you may use the email address and physcal address which is from time to time provided on Yuwab’s website.
We will consider notice delivered to Yuwab only when actually received by us via one of the above channels. Yuwab may send you notices (including any updates to Terms, or legal communications) to either the email address associated with your account or by courier/mail to any physical address you have provided, or via prominent posting on the Platform. Email notices to you are considered received 24 hours after the email is sent, unless we receive a bounce-back indicating the address is invalid. Postal notices are considered received on the fifth business day after mailing (for domestic UAE post) or tenth business day (if international). It is your responsibility to keep your contact information current.
16.9 Support and Contact: : If you have any questions about these Terms or need assistance, please contact our customer support. The fastest way is via through the help section of the app. We strive to resolve any issues and answer queries promptly.
16.10 Headings and Interpretation: The headings used in these Terms (e.g., section titles) are for convenience and organizational purposes only. They shall not affect the interpretation of any provision. Words like “including” shall be understood to mean “including without limitation.” If we say “in writing,” this includes email unless we specifically require a physical document. These Terms were drafted in English; any translation is for convenience.
16.11 Legal Compliance: Yuwab will comply with all UAE laws and regulations applicable to its provision of the Platform and Services, including those relating to online activities, consumer rights, and the coaching industry. Similarly, you agree to comply with all applicable laws in connection with your use of the services.
By accepting these Terms, you acknowledge that you have read, understood, and agree to all the provisions above. Thank you for using Yuwab’s Platform. We look forward to supporting your coaching journey in a legally compliant and user-friendly manner!
