PLEASE READ THESE TERMS CAREFULLY: By accessing or using the Yuwab digital coaching platform, you (the end user, whether an individual or a corporate entity) agree to be bound by these Terms of Use (“Terms”). These Terms form a binding clickwrap agreement between you and Yuwab Consulting LLC FZ (“Yuwab” or the “Company”). If you do not accept this Policy, you must not use the Platform or any Coaching Services. Use of the Platform (including simple access or account sign-up) constitutes your acceptance of and agreement to this Policy. If you are using the Platform on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms, and “you” shall refer to that entity

Note:Access to the Platform’s basic features is free, but booking or accessing actual coaching sessions requires paid subscriptions, packages, or per-session purchases as described herein. These Terms reflect requirements of United Arab Emirates (UAE) law (including consumer protection and data protection laws) and are written in plain, professional English for clarity.

The Platform is not for use by anyone under the age of 18. Your use of the Platform constitutes your confirmation that you are 18 or older. If You do not agree to be bound to any term of this Refunds and Cancelation Policy, or if You are under 18 years of age, You are not authorized to access the Platform, and Yuwab will have no liability whatsoever arising out of your unauthorized use.

1.  Fees, Payments, and Subscription Terms

1.1. Pricing of Services: Yuwab (in conjunction with Coaches) will establish the fees for coaching sessions or programs offered through the Platform. The price for each Paid Service (subscription rate, package cost, or single session fee) will be stated in the Platform at the time of purchase. Yuwab strives to ensure that all prices are clearly displayed to Users in compliance with UAE consumer protection laws. Prices may be listed in UAE Dirhams (AED) or another relevant currency and may be subject to applicable taxes (such as VAT) as required by UAE law.

1.2. Payment Methods: Users may purchase Services via the payment methods supported by the Platform. For individual mobile app users, this may include in-app purchases through the Apple App Store or Google Play Store or other electronic payment provider (in which case the app store’s payment terms may apply in addition to these Terms). For web or direct purchases, accepted payment methods may include credit/debit cards, bank transfers, or other electronic payment providers. By providing a payment method, you represent that you are authorized to use that method and you authorize Yuwab (or its third-party payment processor) to charge the full amount of your purchase (including any applicable taxes or fees) to that payment method.

1.3. Subscription Billing: If you enroll in a Subscription Plan, you acknowledge and agree that it is a recurring subscription. Yuwab (or the app store, if applicable) will automatically charge your chosen payment method the subscription fee on a periodic basis (e.g. monthly) until you cancel. The billing cycle and amount will be disclosed at the time of subscription. By starting a subscription, you authorize recurring payments. If the payment fails (e.g. card expiration), Yuwab may attempt to re-run the charge or contact you for an updated payment method. If payment is not completed, Yuwab may suspend or terminate your subscription. Yuwab may offer you a grace period to update payment details, but is not obligated to provide services if payment is due.

1.4. Auto-Renewal and Cancellation of Subscriptions: Subscription Plans will automatically renew at the end of each billing period for a new period of the same length, unless you cancel the subscription prior to the renewal date. You can cancel a subscription at any time via the Platform account settings or, if you subscribed through an app store, through the app store’s subscription management. If you cancel, you will continue to have access to the subscribed services until the end of the current paid period, and your subscription will not renew thereafter. Yuwab does not generally provide pro-rated refunds for mid-period cancellation; however, you will not be charged for any period after the one in which you canceled. (For example, if you cancel in the middle of a month, you retain access for the rest of that month and your subscription will not renew for the next month.) We will not lock you into an automatically renewing contract without the ability to cancel, in line with UAE consumer protection regulations on fair contract terms.

1.5. Session Packages and Credits: If you purchase a multi-session package or program, the terms of use for those sessions (such as expiration date, if any, and how sessions can be scheduled) will be made clear at purchase. For instance, a package of 5 sessions might need to be used within 3 months of purchase, or a 6-month coaching program might entail a certain number of sessions per month. If no expiration is stated, session credits will remain active for a reasonable time (minimum 6 months) from purchase. Package fees are typically paid upfront. In some cases, Yuwab might allow installment payments for large corporate packages, as agreed separately. You are responsible for scheduling and using all sessions in your package before any expiration; unused sessions may be forfeited if they expire and are not refundable unless required by law or expressly stated by Yuwab.

1.6. Pay-Per-Session Purchases: For one-time session bookings, you will be charged the session fee at the time of booking (or shortly before the session starts). The charge confirms your reservation with the Coach. If the session does not occur as scheduled (due to cancellation or no-show), refunds or credits will be handled according to the cancellation policy in Section 5.

1.7. Invoices and Records: Yuwab will provide electronic records of your transactions (receipts or invoices). Corporate Clients may request formal invoices for accounting purposes. All invoicing will comply with UAE legal requirements (such as including VAT details if applicable). You are responsible for any taxes or duties payable on the Services provided to you, other than taxes on Yuwab’s income.

1.8. Changes in Fees: Yuwab may update the pricing of subscriptions, packages, or sessions from time to time. For existing subscribers, Yuwab will give reasonable advance notice of any increase in recurring subscription fees. Any fee change will apply only from the next billing cycle after the notice period. If you do not agree to a price increase, you may cancel the subscription before the new rate takes effect. Continuing to use the subscription after the price change effective date constitutes acceptance of the new price. One-time session and package prices may change for future purchases, but will not affect the fees of services you have already paid for.

1.9. No Refunds Except as Stated: Payments you make for Coaching Services are generally non-refundable, except as provided in Section 5 (Cancellation and Refund Policy) or as required under applicable law. By purchasing a Service, you agree to the stated terms of that purchase. Yuwab is committed to fairness and will honor legitimate refund obligations under UAE consumer protection laws (for instance, if a service is not delivered or is deficient, you may have a right to compensation). Section 5 outlines the specific scenarios where refunds or credits may be given.

2.  Booking, Cancellation, and Refund Policy

2.1. Booking Sessions: Once you have an active subscription, package, or have purchased a session, you may request or schedule a coaching session with a Coach through the Platform’s scheduling system. The Platform will display available time slots for Coaches or allow you to modify the date or Coach. A session is considered “booked” when the Platform confirms the appointment (either immediately if you self-schedule on an available slot, or upon Coach’s acceptance of your request). You will receive confirmation via the Platform (and email notification where possible) of the scheduled session details. You are responsible for ensuring your availability and adequate internet/connectivity for online sessions at the scheduled time.

2.2. User Cancellation or Rescheduling (Client Cancellation): If you need to cancel or reschedule a booked coaching session, you must do so with sufficient advance notice to avoid penalties. Sufficient notice is defined as at least 24 hours prior to the scheduled start time of the session (unless a different notice period is expressly stated for a particular program or Corporate Client arrangement). The Platform’s interface will generally allow free cancellation/rescheduling if done before this cutoff (e.g., a “Cancel” or “Reschedule” option up to 24 hours prior). When you cancel or reschedule with at least 24 hours notice:

• You will not be charged any cancellation fee, and any session credit or fee you paid for that session will be returned to you. If you used a subscription or package credit, the credit will be restored to your account for future use. If you paid per session, you may choose either to have the payment refunded or have it held as a credit to apply to a future session (at Yuwab’s discretion or per Platform functionality).

• We encourage rescheduling rather than cancellation. If you reschedule in time, the session will simply move to the new agreed slot with no penalty.

2.3. Late Cancellation or No-Show by User: If you cancel a session with less than 24 hours notice, or you fail to attend the session at the scheduled time without prior cancellation (a “no-show”), the following will apply:

• The session will be treated as fulfilled from your allotment. This means if you had a prepaid session (via subscription credit or package), that session is deducted from your balance as if it was used. If you paid specifically for that session, you will not be entitled to a refund for a late-cancelled or missed session. Essentially, late cancellations and no-shows are at your cost.

• The rationale for this policy is that Coaches have reserved that time for you and cannot easily re-fill it on short notice, and they deserve to be compensated. Yuwab will in such cases pay the Coach for the session (up to 100% of the session fee) as if it occurred, in accordance with Yuwab’s policies. Exception: If you have a genuine emergency or extenuating circumstance that caused a late cancellation or no-show, please contact Yuwab support. At Yuwab’s sole discretion (and in consultation with the Coach), Yuwab may choose to credit you for the session or allow a reschedule without penalty even if notice was short. This will be handled case-by-case and is not guaranteed, except as required by law.

• Repeated late cancellations or no-shows by a User may result in Yuwab taking additional actions, such as warnings, suspension of your account, or cancellation of your subscription without refund for misuse (see Section 6.4 on misuse). We aim to be understanding, but frequent unreliability disrupts the coaching process and the Platform’s effectiveness.

2.4. Coach Cancellation or Rescheduling: Coaches are expected to honor all booked sessions. However, if a Coach needs to cancel or reschedule a session (due to illness, emergency, or other valid reason):

• You will be notified as soon as possible through the Platform or via email/phone. The session will not be counted against your credits or subscription usage. You will have the choice to either (a) reschedule the session to a new time with the same Coach, or (b) receive a credit or refund for that session.

• If you choose to reschedule, Yuwab or the Coach will work with you to find a mutually convenient time. If rescheduling promptly is not possible or desirable, Yuwab will credit your account the value of that session. If you prefer a refund (and had paid out-of-pocket for that session), Yuwab will issue a refund to your original payment method.

• In the rare event a Coach misses a session without notice (Coach no-show), you will be fully refunded or credited for that session and Yuwab will assist you in either rebooking with another Coach or otherwise making up for the inconvenience. Coaches who no-show or cancel last-minute are subject to penalties under their agreement, and Yuwab will ensure Clients are not charged in such cases.

2.5. Platform or Technical Issues: If a session cannot take place or is significantly disrupted due to technical problems with the Platform or general internet/connectivity issues (e.g., video conferencing failure, server outage), Yuwab will not count that session against your credits or subscription if the issue is confirmed to be on Yuwab’s side or a widespread issue. We will work with you to reschedule the session at no extra cost. If the issue was on the User’s side (e.g., your internet went down), it may be treated as a late cancellation depending on circumstances. However, if you promptly communicate the issue to Yuwab/Coach and the session is rescheduled, Yuwab may waive the penalty at its discretion.

2.6. Refunds for Subscriptions or Packages: Generally, subscription fees (monthly/periodic) are not refundable once a period has started, except if you qualify for a refund under this cancellation policy or UAE consumer law. If you believe extraordinary circumstances warrant a refund (for example, you were unable to use the service due to hospitalization, or you feel the service was misrepresented), please contact Yuwab support. We will review requests case-by-case. For packages, if after using some sessions you decide not to continue, refunds for the unused portion are also at Yuwab’s discretion unless a legal requirement applies. Yuwab may deduct the full single-session rate for sessions you did use before calculating any pro-rated refund for the remainder.

2.7. Corporate Programs: If you are part of a Corporate Client program, note that cancellation or rescheduling terms might be adjusted to fit the program’s needs (for example, certain corporate engagements might request a longer notice period like 48 hours for cancellations). In such cases, Yuwab will inform you of the specific cancellation policy that applies. Those specific terms will override the 24-hour rule for that particular program if they differ. Otherwise, the standard rules above apply. If you are unsure, refer to the documentation provided by your employer or contact Yuwab support.

2.8. How Refunds Are Processed: If you are entitled to a refund under this Section 5, Yuwab will process the refund as follows: (a) if you paid by credit/debit card or other electronic payment, the refund will be issued back to the same card or account; (b) if you paid via Apple App Store or Google Play, Yuwab may instruct you on the refund process which might involve the app store’s refund mechanism (in some cases, app store purchases are subject to their own refund rules, but Yuwab will facilitate as much as possible); (c) if a refund to the original method is not possible (e.g., the card is expired or the app store will not process it), Yuwab may provide the refund through an alternate method by arrangement (such as bank transfer or credit on the Platform that can be withdrawn). Refunds will be processed in the currency in which the original payment was made, and Yuwab is not responsible for differences caused by exchange rates or third-party fees. Please allow a reasonable time for the refund to be processed (typically 5-10 business days for card refunds, though app store refunds may take longer).

2.9. User Satisfaction: Yuwab aims for a high level of user satisfaction. If you are unsatisfied with a particular coaching session or Coach (for reasons other than those covered above), we encourage you to provide feedback. While not guaranteed, Yuwab may, at its discretion, offer a make-up session or partial refund/credit if a session was clearly deficient or not delivered as promised. This does not limit your legal rights; if a Coach failed to provide the service with reasonable care and skill, you may have remedies under UAE law. Yuwab will facilitate resolution in such cases, potentially including refunds, consistent with protecting consumer rights. However, routine dissatisfaction due to style mismatch (rather than true misconduct or non-performance) may not qualify for refunds (in such cases, we recommend trying a different Coach).

3.  Your Account, Representations, Conduct and Commitments 

You hereby confirm that you are legally able to consent to receive the Services, and that you are legally able to enter into this Refunds and Cancelation Policy.

You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Refunds and Cancelation Policy you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). You are advised to change your password frequently and to take extra care in safeguarding your password.

You agree to notify Yuwab at <hello@yuwab.com> immediately in the event of any unauthorized use of your Account Access or any other concern for breach of your account security.

You acknowledge that the online messaging, teleconferencing and video conferencing experience depends on the services of internet service providers and/or other third parties outside of the control of Yuwab, and that Yuwab accepts no liability for any interruptions, time-lags, or disconnections during the online session.

You agree and commit not to violate any applicable national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Coaches and Yuwab.

You will indemnify, defend and hold the Yuwab Related Parties harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Refunds and Cancelation Policy; (d) non-payment for any of the services (including Coach Services) which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Refunds and Cancelation Policy.

4.  Resolution of Disputes 

Any disputes or claims arising out or in connection with this Refunds and Cancelation Policy shall be resolved as per Yuwab Platform Terms of Use.

By clicking the button below to accept this Agreement, that you are the party identified in the registration process and that you represent that you have the full legal authority to enter this Agreement, and, you acknowledge your agreement to be bound by these refund and cancelation policy terms and conditions set forth or referenced below. If you do not wish to be bound by these Terms, you must not access or use the Yuwab Platform or Its Services.